COLONY NETWORKS®, INC. PRIVACY POLICY
The privacy and security of your personal information is a foremost consideration of Colony Networks Inc. We want to make your experience using the Colony? service as enjoyable and rewarding as possible while allowing you to feel secure that your privacy interests are being respected.
Collection of Personal Information
Required Information
Colony collects certain information that is necessary to fully service your Colony account. As a customer, you will be asked to provide information that is needed in order to create your Colony account and fulfill our service commitment to you such as your name, address, phone number, e-mails address and billing information. We treat this personal information that you provide to us as highly confidential. Colony may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product development. Your personal information, however, will never be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances. In instances where Colony and a partner jointly promote the Colony service, Colony may provide that partner certain information, such as name and e-mail address, for the sole purpose of allowing Colony and the partner to evaluate the promotion.
Optional Information
Colony collects certain optional information that you may provide through the registration process. This information is used to tailor our account services to most effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services.
Like any business interested in attracting and offering the highest quality of service to customers, Colony gathers voluntary demographic information about our customers. These questions seek to gain insight on such things as how an individual became aware of our service, their gender, occupation and travel preferences and practices. In addition, customer comments and inquiries are collected and stored for each customer that submits them. This information is collected and stored with the customer's individual Colony account information.
This information is kept completely private and confidential.
Colony occasionally conducts user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to the Colony service. This information is summarized, and information about specific individuals is never shared with any third party.
Participation in our customer surveys is voluntary.
Colony may offer incentive programs to customers, visitors to the Colony Web site (www.ColonyNetworks.com), the general public and individuals identified through direct mail lists. These offerings are promoted on the Web site, advertisements and press releases. At a minimum, required information includes name and e-mail address; in some cases, the customer must answer mandatory survey questions about other personal data or enter a program code. The information gathered in the entry form is used to verify the entrant's identity, to send the entrant an e-mail notification that their entry has been received, and to contact winners and/or prize recipients. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws.
Colony has and may institute referral programs or similar programs, such as the "Tell a Friend" program. Colony's "Tell a Friend" program allows customers to receive credit for each individual (a "Referral") that, as a result of their recommendation, also becomes a customer.
For a customer to receive a free month of service under this program,
(1) the Referral must become a subscriber to Colony Unlimited and remain a subscriber of either or Colony Unlimited for more than 31 days; (2) the Referral cannot be an existing Colony customer; and (3) the Referral cannot have been previously submitted to the "Tell a Friend" program by another person. Existing customers provide the e- mail address of the Referral, and Colony may send an e-mail message to the Referral from the referring customer's e-mail address informing them of the Colony service.
Tracking Information
Colony may collect and/or track certain information that is derived
from your usage of the Colony service such as usage patterns, travel
patterns and Web site page views and traffic patterns. Colony may use
this tracking information for statistical purposes to improve our
products and services and to manage our networks and systems more
efficiently. To keep track of traffic on their servers, Web sites
often store a small data file on your hard disk when you visit them.
This file is commonly referred to as a "cookie." A cookie file can
contain user specific information, such as User ID, or it can be used
to maintain a connection with you during your visit (so that you can
visit pages of a site without retyping the same information over and
over). Colony uses cookies to track customer traffic patterns, to
maintain a connection during your visit with us, to track your
preferences, and to diagnose problems on our server and administer
our site. Cookies enable you to enter all parts of the Colony Web
site, and are used to save your User ID on the login page (we encrypt
the User ID for added security). In addition, cookie files help us
assist you with questions about site navigation, functionality or
performance. Partners also may use their own "cookies." We do not
control the use of our partners' cookies and expressly disclaim
responsibility for information collected through them.
Colony also records the MAC (Media Access Controller) address from
the network card in or used with your computer or other device to
enable Colony to accurately perform our billing functions.
Use of Information
Colony will not divulge any of your personal information -- contact,
financial, bill history -- to any other organization unless (1) you
give Colony explicit, and specific, prior permission, (2) the
disclosure is required by law or by legal process authorized by a
court of competent jurisdiction, (3) Colony suspects fraud by a
customer involving Colony, in which case Colony may investigate and
report any evidence, including personally identifiable information,
to law enforcement officials and to the courts in the course of
seeking remedies at law and equity and/or (4) you make an inquiry,
request or complaint that requires follow-up and we share your
information with others to satisfy your inquiry.
Colony may contact customers or Web site visitors regarding account
status and changes to this privacy policy and any other policies or
agreements relevant to Web site visitors. Colony may use your
information to disclose summary information to strategic and business
partners. This is obtained by combining data from many individuals
with the name and other identifiers removed. Colony also may create
aggregate reports on user demographics and traffic patterns. This
information may be used to negotiate with service providers who
complement the Colony service or assist us in our efforts to expand
our customer base.
Colony opposes the e-mailing of any junk mail, and does not sell
customer information to e-mail lists or telemarketers. If any of our
partner sites engage in such practices, for any reason, Colony will
immediately investigate, and if appropriate, discontinue services
with such parties. If you receive junk e-mail that mentions Colony or
its services, please send details to us at info@ColonyNetworks.com
and we will investigate promptly.
Correcting and Updating Your Information
As a Colony customer, you are always fully in control of the
information that we maintain to service you. You can change your
personal information at any time and as often as necessary. You also
can request that the data be deleted (requests for deletion of
certain information may require closing the account). Information
about a customer may be withheld or exempted from deletion if this is
required by law, is part of a fraud investigation or is required for
accounting and audit purposes.
Opt-out Policy
Colony provides its customers the opportunity to opt-in to providing
Colony with personal information, as well a separate opportunity to
opt-in to receiving communications from us and our partners. At any
time, customers can contact Colony to opt-out of any of our
promotions, programs or contests. Alternatively, customers can opt
not to provide certain personal information when enrolling for the
Colony service or when participating in some programs and surveys,
although choosing not to provide certain information may hinder our
ability to complete your registration process.
Additional Information
This privacy policy is effective as of March 15, 2007. Colony
reserves the right to change this policy at any time. By using the
Colony service, you are acknowledging and accepting all terms and
conditions outlined in this Colony Networks Inc. privacy policy.
If you have any questions regarding this policy statement, please e-
mail us at info@ColonyNetworks.com.
This privacy and security pledge is part of our contract with you.
Thank you for choosing Colony Networks Inc.
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